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Frequently Asked Questions - FAQ

  1. 1 General questions about our wedding lists
    1. 1.1. How does Zankyou work?
    2. 1.2. What type of people was Zankyou created for?
    3. 1.3. What are the advantages of creating your wedding list at Zankyou?
    4. 1.4. What are the advantages of creating your wedding webpage at Zankyou?
    5. 1.5. How much does it cost?
    6. 1.6. How does Zankyou manage to provide such services for free?
    7. 1.7. Who is the team behind Zankyou and why did we decide to offer such a service?
  2. 2 Creating a wedding list
    1. 2.1. How do I create a wedding list?
    2. 2.2. How can I add gifts that are not part of Zankyou's gift catalogue?
    3. 2.3. Can I create a wedding list in just two clicks?
  3. 3 Receiving gifts
    1. 3.1. Do we have to buy our gifts at Zankyou?
    2. 3.2. Where can we buy the gifts we receive?
    3. 3.3. Is there a time limit for buying the gifts or spending the money we've received?
    4. 3.4. Do we get special discounts on the gifts?
  4. 4 Advantages for your guests
    1. 4.1. What are the advantages for your guests at Zankyou?
    2. 4.2. Why use Zankyou instead of offering money or sending a cheque directly to the couple?
    3. 4.3. What payment methods does Zankyou accept? Are they secure?
    4. 4.4. How does Zankyou make life easier for guests coming from abroad?
  5. 5 Wedding webpage
    1. 5.1. What can I include in the different sections of my wedding webpage?
    2. 5.2. What are the tools at our disposal to help us organize our wedding?
    3. 5.3. Can I create my wedding webpage in different languages?
    4. 5.4. How can I control content generated by my guests?
  6. 6 Money transfers
    1. 6.1. How do we receive the total value of the gifts we have received?
    2. 6.2. How can I order a money transfer?
    3. 6.3. How does Zankyou guarantee that these transactions are legitimate and secure?
    4. 6.4. How much does ordering a money transfer cost when using bank accounts held outside the Eurozone and the UK?
  7. 7 Customer service contact
    1. 7.1. How can I get in touch with Zankyou?
    2. 7.2. What is Zankyou's service level agreement?
  8. 8 Privacy
    1. 8.1. What privacy options does Zankyou provide to couples?
    2. 8.2. How does Zankyou use the customer data I provide?